I just lately bought a Beacon bottle that arrived with a faulty spout. Even though the product was by no means used, I reached out to customer support for help. After exchanging over 10 emails, which had been by no means well timed, they knowledgeable me that they might not substitute the faulty spout. As an alternative, they suggested me to buy a brand new spout. I reiterated that the product had by no means been used, however they maintained that the problem was not lined underneath guarantee.
This isn’t the primary Beacon bottle we’ve got bought. Beforehand, they labored high-quality, and we had been happy with the product. Nonetheless, the customer support supplied on this occasion is just not acceptable. The dearth of well timed responses and the refusal to deal with a transparent defect in a brand new, unused product have been very disappointing.
There are no reviews yet.